Shipping Policy

House of Ivy primarily operates as an in-store retail and workshop experience. Select items may be available for shipment on a limited basis.

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Order Processing

Orders are processed as staffing, inventory, and scheduling allow. Processing times may vary, and we do not guarantee same-day or next-day shipment.

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Shipping Availability

• Not all products are eligible for shipping.

• Live plants, fragile items, oversized items, or one-of-a-kind goods may be excluded from shipping.

• Shipping availability is determined at checkout or confirmed after purchase.

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Shipping Timeframes

Shipping timeframes are estimates only and are not guaranteed. Delays may occur due to inventory availability, weather, carrier issues, or operational constraints.

House of Ivy is not responsible for delays once an order has been transferred to the shipping carrier.

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Shipping Rates

Shipping rates, when applicable, are calculated at checkout or communicated separately.

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Incorrect Addresses & Delivery Issues

Customers are responsible for providing accurate shipping information. House of Ivy is not responsible for orders delayed or lost due to incorrect or incomplete addresses.

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Order Issues

If you have questions about your order or shipping status, please contact us at:
thehouseofivy.shop@gmail.com

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Local Pickup

Local pickup options may be offered when available and will be communicated at checkout or after purchase.