Return & Refund Policy

House of Ivy is a curated retail and workshop space. Due to the nature of our products and experiences, all sales are considered final unless otherwise stated below.

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Plants

Due to the nature of live plants and our inability to determine care once a plant leaves our shop, all plant sales are final.

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Workshops & Events

Workshop and event registrations are non-refundable.

Cancellations made at least 48 hours prior to the scheduled event may be eligible for store credit only, issued at our discretion, for use toward a future workshop or in-store purchase.

Late cancellations and no-shows are not eligible for store credit.

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Retail Products

All retail sales are final.

In the rare event an item is missing essential components or is defective at the time of purchase, please notify us within 7 days of purchase. At our discretion, a replacement or store credit may be offered.

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Gift Cards & Store Credit

• Gift cards and store credit are non-refundable and have no cash value.

• Lost or stolen gift cards may not be replaced.

• Store credit may be subject to expiration terms disclosed at issuance.

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Refund Method

Approved credits or replacements will be issued as store credit only. Refunds to original payment methods are not offered.

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Questions

If you have questions regarding this policy, please contact us at:
thehouseofivy.shop@gmail.com